Terms & Conditions

SHIPPING AND DELIVERY OF YOUR ORDER

In-stock items will ship within 3-5 business days of your order being placed. Pre-ordered titles will ship within 3-5 business days of their launch date unless otherwise specified.

Once your order has been processed, you will receive an email confirming that your order is on its way. For orders shipped using a tracked service, a tracking link will be included in this email.

If for any reason we are unable to fulfill your order, we will let you know as soon as possible via email.

If you would like to change your shipping address, please email maurits@eteldc.com or respond to your confirmation email as soon as possible.

DO YOU OFFER INTERNATIONAL SHIPPING

Yes we do offer international shipping for all our products. International shipments are subject to our standard return policy. Maurits Peeters/ÉTEL Design Consultancy is not responsible for additional customs clearance charges.

WHAT ARE YOUR SHIPPING CHARGES?

Our shipping charges are calculated based on the total weight of each package. We endeavor to provide the lowest shipping prices we can, and as a result, we will often send items through standard postal networks. We offer local shipping dispatched from the USA, UK, France and the Netherlands depending on your location.

ISSUE WITH YOUR DELIVERY

Any anomaly concerning the delivery (Goods missing compared to the delivery note, good error(s), damaged good(s), etc.) must be reported by email (maurits@eteldc.com) no later than 7 working days after the delivery date. Beyond this deadline, any claim will be rejected. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Maurits Peeters/ÉTEL Design Consultancy shall use its reasonable endeavors to meet any date stated for delivery. In any event, time of delivery shall not be of the essence and the Maurits Peeters/ÉTEL Design Consultancy shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. The Buyer must ensure that accurate and complete information has been provided regarding the delivery address (street, building, stairwell, access codes, names and/or intercom numbers, etc.). Any reshipment caused by any mistake or lack of precision on the delivery address will be the sole responsibility of the Buyer.

CUSTOMS DUTIES

Any order placed on the Site and delivered outside the United Kingdom may be subject to taxes and customs duties, which may be levied when the package reaches its destination. These customs duties and taxes related to the delivery of a product are the responsibility of the Customer. The Seller is not obliged to check and inform the Customer of customs duties and taxes. To find out about these, the Seller advises the Buyer to consult the competent authorities of his/her country.

REFUND POLICY

If you are unhappy with any product you have purchased on this website for any reason, you may return it to us in its original condition within 7 working days, and we will provide a full refund (excluding delivery costs). If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the delivery costs. If you wish to request a refund due to a failed or returned delivery, we must receive proof of the item being either lost or damaged in order to process the claim.

To make a return, please send your item back to the appropriate address listed below. The item should be securely wrapped, along with your delivery note and a letter explaining the reason for the return. We recommend that you use a recorded delivery service.

ÉTEL Design Consultancy

c/o Maurits Peeters

Daniël de Langestraat 12-2

1071 ZX, Amsterdam

The Netherlands

If you have any other queries about our returns policy, please email us at maurits@eteldc.com